Shipping
Iberian Peninsula: delivery time 1 to 3 days - rate 2.99€
Europe: delivery time 3 to 4 days - rate 2.99€. The cost of the rate may vary depending on the destination.
Baleares / canarias**: delivery time 5 to 7 days - rate 2.99€
Ceuta / melilla**: delivery time 5 to 7 days - rate 2.99€
international shipping**: delivery time 5 to 7 days* - rate 2.99€
Free shipping on purchases over 49.90€
Prices include VAT.
Deliveries may be delayed for reasons beyond Apodemia's control.
During "The gray box", "Black Friday" and "Cyber Monday" promotions
orders will be fulfilled as soon as possible, not applying the usual delivery time periods.
Any customs charges or local taxes are always at the customer's expense. The invoice will indicate the cost of the order along with the recipient's information. Customs delays are not reflected in the estimated delivery times.
Pack it simple: free
In case of out of stock, delivery time is between 4-6 weeks approx
The order will be shipped once we have confirmed that the chosen model is available and that your payment has been approved. We will do our best to process it as soon as we can. If it is not on the same day, it will be the following business days after your purchase is made.
Please note that orders placed after 14.00h (gmt +1) from Monday to Thursday, and from 13.00h (gmt +1) on Friday and during Saturday and Sunday will be prepared to be shipped the next business day. National holidays in Spain and local holidays in the community of Madrid, may also cause delays in deliveries. Estimated delivery dates are calculated in working days.
To ensure the highest security and speed, all orders are shipped through private couriers.
Our contact card is a seed card that can be planted. Seeds may vary from season to season. For more information go to info@apodemia.com.
Exchanges and returns
Personalized pieces cannot be exchanged or returned, as they have been modified by the customer, including engravings or embroideries.
In case you want to change any item that has no tare or damage, or has no engraving or embroidery should do so through our portal for exchanges and returns send it to the following address along with its original packaging. The shipping cost will always be charged to the customer.
We recommend shipping by a courier company due to the type of product. No returns or exchanges will be accepted for freight collect items.
In case you want to change any item that has some kind of defect or damage, you should do it by writing an email to info@apodemia.com
shipping address for changes: Apodemia S.L. (Bajo local) c/de las cañas, nº7 (28043) Madrid.
If you have any questions, you can contact us by phone +34 911 276 861 or write an e-mail to info@apodemia.com
returns.
Orders purchased online have 30 days to be returned through our returns and exchanges portal. All these orders can be refunded instantly through Reveni using this portal. More information about Reveni here.
In the event that the product is defective or defective in any way, the customer must contact Apodemia within 72 hours of receipt of the order at info@apodemia.com.
Apodemia will be responsible for all the costs involved in the collection of the product/s and the subsequent delivery of the new product/s, provided that once examined by the quality department confirms the existence of defects or defects in them.
The return or replacement of the defective product will be made as soon as possible and, in any case, within 30 days from the date on which Apodemia has sent an email to the customer with confirmation of the return or replacement of the product.
In the event that the product cannot be replaced by another identical product, the amount paid will be refunded in full to the customer, including courier costs. Refunds will be made by bank transfer to the account provided by the customer to Apodemia.
You must return the product to us at the address indicated above.
