Refund policy
Changes
No exchanges or returns will be accepted for parts purchased during the Special Sale "The Gray Box".
(1) year warranty from the date of purchase.
It will be essential to present the original purchase receipt for warranty processing.
These warranties are additional and do not affect the consumer's legal rights.
It is only possible to exchange an item for another of equal or greater amount by paying the difference in price, within 30 days from receipt of the item (during the Christmas period, exchanges can be made until January 15). The amount of the purchases is not refunded except in case of tare or damage, although before sending an item is carefully checked to avoid such circumstances.
Personalized pieces do not admit changes or refunds, since they have been modified by the customer, including engravings or embroideries.
In the event that you want to change any item that DOES NOT HAVE any type of tare or damage, or has no engraving or embroidery, you must do it through ourreturns and exchanges portalsend it to the following address together with its original packaging. The cost of shipping will always be charged to the CUSTOMER. We recommend shipping by a courier company due to the type of product. No returns or exchanges will be accepted for freight collect items.
In the event that you want to change any item that HAS some kind of tare or damage must do so by writing an email to info@apodemia.com
Shipping address for exchanges:
Apodemia S.L. (Bajo Local) C/de las cañas, nº7 (28043) Madrid.
If you have any questions, you can contact us by phone +34 911 276 861 or write an e-mail to info@apodemia.com
Returns of defective products
In the event that the product is defective or has a defect, the CUSTOMER must contact APODEMIA at info@apodemia.com within 72 hours of receipt of the order.
APODEMIA will take charge of all the expenses that entails the collection of the product/s and the later delivery of the new product/s, whenever once examined the same ones by the Quality Department it is confirmed the existence of defects or defects in the same ones.
The return or replacement of the defective product will be made as soon as possible and, in any case, within 30 days from the date on which APODEMIA has sent an email to the CUSTOMER with the confirmation of the return or replacement of the product.
In the event that the product cannot be replaced by another identical one, the amount paid will be fully refunded to the CUSTOMER, including courier costs. Refunds will be made by bank transfer to the account provided by the CUSTOMER to APODEMIA.
The product must be returned to us at the address indicated above.