Terms and Conditions

Terms and conditions of sale

These Terms and Conditions of Sale, together with the rules governing use of the website www.apodemia.com, expressly govern the sale and purchase relationship between Apodemia, S.L., Spanish Tax Identification Number (CIF) B-86615085, with registered office at Calle de José Castán Tobeñas, 1, 28020 Madrid, Spain, registered with the Madrid Companies Registry under Volume 30,566, Folio 53, Entry 1, Sheet M-550100 (hereinafter, “Apodemia”), and the user purchasing Apodemia-branded items through www.apodemia.com (hereinafter, the “Customer”).

Purchasing Apodemia products through the website constitutes express and unconditional acceptance of these Terms and Conditions. The Customer accepts them by clicking the “Pay now” button during checkout.

Apodemia may amend these Terms and Conditions. Any revised terms shall apply from the date they are published on www.apodemia.com and shall not affect orders that have already been confirmed.

Materials and finishes

All Apodemia creations are made using carefully selected materials and are subject to quality controls. Unless otherwise stated on the product page, all jewellery is plated with 3 to 5 microns of recycled 18-carat gold; silver pieces feature a rhodium-plated finish. The plating thickness may vary depending on the structure of each piece in order to optimise durability and design. Apodemia assesses the appropriate thickness to maximise quality and durability without compromising the design.

Jewelry warranty

APODEMIA S.L. provides a three-year legal guarantee covering manufacturing defects and faults only. Defects caused by use are not covered by the guarantee. Any exchange or return is subject to assessment by the Quality Department, which will issue its decision within a maximum of 15 working days. For exchanges of purchases made from APODEMIA S.L., customers may use our stores* and/or the company’s official website, www.apodemia.com. For further information, please contact info@apodemia.com.

Breakages will be assessed by a specialist team to determine whether they result from a manufacturing defect. Apodemia does not cover damage caused by use, including impacts, breakage resulting from handling, attempted repairs by third parties, alterations, wear and ageing, or metal fatigue resulting from continued use, as well as failure to follow the product care instructions. The legal guarantee covers manufacturing defects or lack of conformity existing at the time of delivery only. Our jewellery is delicate by nature and must therefore be handled and cared for accordingly.

APODEMIA S.L. accepts exchanges within 30 calendar days, provided that the products have not been used and that the original packaging, label and brand seal remain in perfect condition. The original purchase receipt must be presented, and the seal and/or security sticker must be in perfect condition. Exchanges and returns are not accepted for the perfume or headpiece collections, or for exclusive pieces modified at the Customer’s request, such as items with engravings or embroidery. For Forever exchanges, the relevant certificate must also be provided in addition to the receipt.

The guarantee applies only to products manufactured by Apodemia S.L. It may be claimed at any APODEMIA store or by contacting info@apodemia.com.

Any potential lack of conformity will be assessed by the Quality Department. Exercising the legal guarantee does not require packaging or seals to be kept in “perfect condition”, without prejudice to the Customer taking reasonable protective measures when shipping the item.

Engravings and embroideries.

Depending on the piece, engraving is carried out using a pantograph, at the workshop’s discretion. Available typefaces will be specified on the product page. To confirm a style or provide specific instructions, the Customer may email info@apodemia.com.

Personalised products or products made to the Customer’s specifications (for example, engraved items) are not eligible for withdrawal or exchange, except where they have a lack of conformity.

Exchanges, Returns and right of withdrawall 

1. Commercial exchange policy. Without prejudice to statutory rights, Apodemia accepts exchanges within thirty (30) calendar days of delivery, provided that the product has not been used and retains its original packaging and, where applicable, its seal or security label in good condition. If the purchase included a promotional gift, the gift must also be returned unused in order to make an exchange. For “Forever” collections, the relevant certificate is required.

2. Right of withdrawal (online purchases). The Customer has fourteen (14) calendar days from receipt of the order to request a refund. The request must be submitted through our exchanges and returns portal or by sending an unequivocal statement to info@apodemia.com.

• Effects of withdrawal: Apodemia will refund the cost of the product, excluding delivery costs where applicable. Apodemia may withhold the refund until it has received the product and checked that it has not been used and that its original packaging and, where applicable, seal or security label are in good condition. The refund will be made using the same payment method.
• Return costs: Unless Apodemia offers otherwise, the Customer will bear the direct cost of returning the goods if this was clearly and comprehensibly disclosed before purchase. We recommend using a courier service due to the nature of the product. Exchanges or returns sent carriage forward will not be accepted.
• Diminished value: The Customer shall be liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
• Exceptions: The right of withdrawal does not apply to personalised products or products made to the Customer’s specifications, or to sealed products that are unsuitable for return for health protection or hygiene reasons and that have been unsealed after delivery (e.g. certain perfumes or headpieces). The right of withdrawal does apply if such products remain sealed.

3. How to make a request.

• Website orders: Commercial exchanges and returns may be managed through the exchanges and returns portal (Reveni). The product must be dispatched within a maximum of 5 days from the date the exchange or return is requested through the Reveni portal. However, the right of withdrawal may also be exercised by sending the relevant form or an unequivocal statement to info@apodemia.com, or by post to Apodemia’s registered address.
• In-store exchanges: Only ring-size exchanges for online orders may be carried out in Apodemia stores (excluding El Corte Inglés locations). All other exchanges and returns for website orders should preferably be managed through Reveni or by the statutory methods indicated above.

Internal processing times. Condition checks may take up to fifteen (15) days from receipt of the returned product. This shall not affect the statutory refund deadline applicable to withdrawals.

Products and availability 

Product photographs and descriptions are for illustrative purposes. Due to reasonable technical limitations, slight variations in colour or shade do not in themselves constitute a binding contractual offer. In all cases, the product page will clearly and comprehensibly set out the essential characteristics of each item.

All orders are subject to availability. If a product becomes unavailable after an order has been placed, Apodemia will inform the Customer without undue delay and refund any amounts paid without undue delay. Alternatively, and only with the Customer’s express consent, a product of the same price may be supplied; the Customer’s right of withdrawal shall remain unaffected.

Apodemia is not responsible for incidents attributable to the Customer’s internet connection that temporarily prevent completion of a purchase. If a technical incident results in an improper charge, Apodemia will issue the corresponding refund without undue delay.

Apodemia may update, remove or amend products, content or information on the website, without affecting orders that have already been confirmed.

Shipping and delivery

*Free shipping to mainland Spain on purchases over €90. Shipping to mainland Spain costs €3.95 for purchases under €90.

*Free shipping to the rest of the world on purchases over €149. Shipping to the rest of the world costs €14.95 for purchases under €149.

*Free shipping to the Balearic and Canary Islands on purchases over €149. Shipping costs €14.95 for purchases under €149.

Express shipping in mainland Spain: delivery within 24 working hours for orders placed before 2:00 p.m. Orders placed after 2:00 p.m. will be deemed received on the next working day and will begin to be prepared from that time. Shipping costs €12.95.

Dispatch times: 24–48 working hours.

Delivery times: 24–72 working hours from dispatch within mainland Spain; 10–15 days for the rest of the world.

*Free shipping applies to mainland Spain only.

*Free shipping to the rest of the world may be subject to restrictions in certain regions.

*Orders placed after 2:00 p.m. will be deemed received on the next working day and will begin to be prepared from that time.

The Customer is responsible for ensuring that all shipping details provided during checkout are correct and complete, particularly the postcode, street address and town or city.

If the Customer enters an incorrect postcode or other incorrect information that prevents delivery and the order must be reshipped, all costs arising from the new shipment shall be borne by the Customer.

To arrange reshipment, the Customer must contact our Customer Service team at info@apodemia.com, where they will be given instructions on how to arrange the new shipment correctly. The Customer must pay the relevant new shipping costs through our website.

Delivery times are estimates.

Deliveries may be delayed for reasons beyond Apodemia’s control.

During promotional periods, orders will be processed as soon as possible; usual delivery timeframes may not apply. Deliveries may be delayed for reasons beyond Apodemia’s control.

Any customs charges or local taxes shall always be borne by the Customer. The invoice will state the order cost together with the recipient’s details. Customs delays are not included in the estimated delivery times.

Partial deliveries: Apodemia may make partial shipments at no additional cost to the Customer, provided that the Customer is informed in advance.

Prices

Prices are shown in euros (€) or, in some cases, in the currency applicable to the relevant country, and include the applicable VAT. Unless stated otherwise, prices exclude shipping costs, which will be itemised before the purchase is confirmed. Shipping may be free in certain circumstances; this will be clearly indicated before payment.

Before payment, a final summary will show the selected products and the total price, including taxes and shipping costs.

Apodemia endeavours to ensure that all pricing information is accurate. If an obvious and unequivocal pricing error is identified which a reasonably observant average consumer could not have overlooked, Apodemia will notify the Customer before dispatch so that the Customer may confirm the order at the correct price or cancel it free of charge, with a full refund of any amount paid.

Invoices and proof of purchase

The Customer will receive proof of purchase by email. If an invoice is required, it may be requested during checkout or afterwards by emailing info@apodemia.com and providing the necessary tax details. Invoices may be issued electronically.

Payment methods and security

At least the following payment methods are accepted: bank cards (through a secure payment gateway with strong 3-D Secure authentication) and, where available, other methods such as PayPal or financing/deferred payment options (e.g. SeQura). Payment is taken when the order is confirmed, unless otherwise stated during checkout. Payment gateways comply with the PCI DSS standard.

Purchase procedure 

The Customer may purchase with or without registering an account. To buy products, the Customer must add them to the basket and follow the checkout steps, providing the requested information.

Before payment, the following information will be provided clearly and comprehensibly:

the steps required to conclude the contract;

whether the electronic contract document will be stored and whether it will be accessible;

the technical means available to identify and correct errors when entering information;

the languages available for concluding the contract (Spanish by default).

After payment by clicking the “Pay securely” button, Apodemia will send an acknowledgement of receipt by email without undue delay and, in any event, within 24 hours, confirming the order at the email address provided by the Customer. The Customer should check the email and report any errors immediately to info@apodemia.com.

Apodemia will retain evidence of the contract in its systems for the statutory periods and may provide a copy to the Customer upon reasonable request.

Languages and precedence. The checkout process may be available in several languages. In the event of any discrepancy between versions, the Spanish version shall prevail.

Intellectual and industrial property

The website www.apodemia.com, its design, text, images, trademarks, trade names, logos and other content belong to Apodemia or third-party licensors and are protected by applicable law. Users may make private copies for strictly personal, non-commercial use, provided that copyright notices remain intact. Any reproduction, distribution, public communication, modification or commercial use of the content without the prior written permission of the rights holders is prohibited, subject to statutory exceptions (such as quotation and linking).

Disclaimers and limitations of liability (used of the website)

Apodemia makes reasonable efforts to keep the website available, secure and free of errors. However, it does not guarantee uninterrupted availability or the complete absence of errors or harmful elements introduced by third parties. Apodemia shall not be liable for damage arising from interruptions or failures beyond its reasonable control, provided that it has taken reasonable care in accordance with the state of the art. These limitations do not exclude or restrict statutory liability for products or for wilful misconduct or gross negligence, nor liability for misleading information, and do not affect consumers’ non-waivable rights.

Promotions

The welcome code may be used only once by each new Customer. It cannot be combined with other offers or promotions and does not apply to High Jewellery unless expressly stated otherwise. The validity period, exclusions and terms of each promotion will be clearly indicated before it is applied. If an order containing a promotional gift is returned, the gift must also be returned in perfect condition.

The OCTUBRE10 code may be used only once by each new Customer. It cannot be combined with other offers or promotions and does not apply to High Jewellery unless expressly stated otherwise. The coupon will remain active until 11 October 2026.

Special Prices

**SPECIAL PRICES: up to 40% off selected items. For Special Prices orders, orders containing only SALE products with a total value below €100 will be delivered with a pouch and a bag exclusive to the promotion. If you would like gift packaging for these orders, the cost is €2. For orders containing SALE products with a total value of €100 or more, the usual APODEMIA gift packaging will be provided free of charge, as it will also be for orders containing products that are not on sale.

Governing law, mediation and jurisdiction

These Terms and Conditions are governed by Spanish law. Where a contract is entered into with a consumer, any dispute shall be submitted to the courts and tribunals of the consumer’s place of residence. Without prejudice to the foregoing, the Customer may use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Any agreement to submit disputes to another jurisdiction shall be valid only insofar as it does not conflict with mandatory consumer-protection law.